FAQs · 22 questions · 5 topics

Straight answers.

01 Costs & quotes

How much does tree surgery cost in Kent?

It depends on the size of the tree, the type of work, access to the site and what happens to the waste. A crown reduction on a medium-sized tree might cost a few hundred pounds; removing a large tree with difficult access can run into thousands. We always give a free, no-obligation written quote before any work begins.

Read our cost guide →

Do you offer a free quote?

Yes. Every quote is free and without obligation. We'll visit, assess the job and give you a clear written quote. There's no pressure to go ahead.

How do I get a quote?

Fill in the quote form, call 07957 685 655 or email jack@iamlumberjack.com. Photos of the trees help. We'll arrange a time to visit and assess, then send a written quote.

Request a quote →

02 Permissions & the law

Do I need permission to cut down a tree?

Most garden trees need no permission. If the tree has a Tree Preservation Order (TPO), you need written consent from the council before any work. If you're in a Conservation Area, you must give the council six weeks' notice before working on trees with a trunk over 7.5cm. Even dead trees under a TPO or in a Conservation Area need 5 working days' notice. Unauthorised work on a protected tree can bring an unlimited fine. We check TPO and Conservation Area status before every job.

Check your tree in 30 seconds →

What is a Tree Preservation Order (TPO)?

A legal protection the council places on a specific tree, group of trees or woodland. It's an offence to prune, fell or damage a TPO tree without the council's written consent. We can check whether your tree is protected and handle the application for you.

Check for TPOs at your address →

I live in a Conservation Area. Can I still have tree work done?

Yes. For any tree with a trunk over 7.5cm (measured 1.5m above the ground) you must give the council six weeks' written notice: a "Section 211 notice". In that time the council either lets the work go ahead or makes a TPO on the tree. We prepare and submit notices for clients across Kent and South East London.

Are you in a Conservation Area? →

My neighbour's tree is overhanging my garden. What can I do?

You can cut back branches and roots to the boundary line, but not beyond it, and the cuttings should be offered back to your neighbour. We can prune to the boundary on your side; anything more needs your neighbour's permission. If the tree has a TPO, the same consent rules apply whichever side you're on.

Can you cut trees during nesting season?

Yes, with care. Under the Wildlife and Countryside Act 1981 it's an offence to damage or destroy an active bird's nest. Between March and August we check every tree for nests before starting. If we find one, we'll advise delaying that part of the job until the nest is no longer in use. Many jobs go ahead without any issue.

Best time to prune trees →

03 Our work

What is crown reduction?

Cutting back the tips of branches to suitable growing points to reduce a tree's height or spread while keeping its natural shape. It's very different from topping, which removes the main growing tip and is bad practice.

Crown reduction →

What is crown thinning?

Removing selected branches throughout the canopy to let more light and air through, without reducing the tree's overall size. It's often used on ornamental trees and to reduce wind resistance.

What is pollarding?

Removing the upper branches to encourage a dense head of new growth. It suits certain species, like willows and limes, and needs repeating regularly once started. We can advise whether it suits your tree.

When is the best time to prune trees?

For most deciduous trees, while they're dormant: roughly November to February. Some species have their own windows, and nesting season means a check is needed between March and August. If you're unsure about a specific tree, ask us and we'll give you a straight answer.

Read the full guide →

Do you remove tree stumps?

Yes. We grind stumps of all sizes, usually 150–300mm below ground depending on what you plan to do with the space, and our grinder fits restricted gardens. It can be done at the same time as felling or separately, and the chippings can be left as mulch or taken away.

Stump removal →

Can you work in difficult access situations?

Yes. We work in small gardens, next to buildings and over roads, using aerial climbing, cranes and grabs where a straight fell isn't possible. We've worked in some of London's most constrained sites, including beside the Gherkin.

The Gherkin case study →

Do you offer an emergency call-out?

Yes, for storm damage, fallen trees and anything posing an immediate risk to people or property. Call us directly.

Call 07957 685 655 →

04 Tree health

What is Ash Dieback and does it affect my tree?

A fungal disease (Hymenoscyphus fraxineus) affecting ash trees across the UK. Signs include wilting and blackened leaves, bark lesions and the canopy dying back. Infected trees become brittle and hazardous, and as a landowner you're responsible for managing trees that pose a risk. If you have an ash showing symptoms, get it assessed.

Ash dieback explained →

What is Oak Processionary Moth?

An invasive pest whose caterpillars strip oak leaves in late spring. They build white silken nests, and their hairs can irritate skin, eyes and lungs in people and animals. It's found mainly in London and parts of the South East. If you suspect it, don't disturb the nests. Report it to your council or the Forestry Commission.

Pests & disease →

05 On the day

What happens to the wood and debris?

A full clean-up is standard. Green waste is chipped on site and taken away. Timber can be cut into logs and left for you, or removed. Where it's worth it, we mill trunks into planks for furniture makers and community projects. We're a registered waste carrier.

How long will the job take?

A crown reduction on a medium-sized tree may take a few hours; bigger or more complex jobs can run over several days. Your quote will include a clear timeframe.

Are you fully insured?

Yes: £5 million public liability and £10 million employers' liability. We can email you the certificates before any work begins.

Get our insurance documents →

What qualifications does your team hold?

Our arborists hold NPTC/Lantra qualifications for chainsaw use and aerial tree work, and every operative is certificated for the tasks they do. We are CHAS accredited and hold CSCS cards.

Meet the team →

What areas do you cover?

Kent and South East London, from our yard in Fawkham: Bexley, Bromley, Greenwich, Lewisham, Dartford, Sevenoaks, Gravesham, Tonbridge & Malling and Maidstone. Larger and commercial projects take us anywhere in the UK. We've worked at RAF Brize Norton in Oxfordshire, in the City of London, and even in France.

Check your postcode →

Still got a question?

We're happy to talk it through.

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